MITIE to support Eurostar in enhancing their customer’s experience

MITIE, the strategic outsourcing and asset management company has recently secured a security contract with Eurostar, the high speed passenger train service that links the UK with mainland Europe.

Under the contract, MITIE's specialist transport security team will work alongside Eurostar's own team to support them in providing travellers and staff with a safe, secure environment at their St Pancras International, Ebbsfleet International and Ashford International terminals as well as taking responsibility for security at their Temple Mills engineering base.

The team of over 330 officers will undertake a variety of roles including customer service support, searching of trains, passengers and baggage, and 24 hour control of access and egress to all sites to meet the requirements stipulated under Department for Transport regulation.

The success in securing the Eurostar contract further enhances MITIE's presence in the transport sector where it is already operating significant facilities contracts with BAA, FirstGroup and St Pancras station as well as providing specialist transport security at London's Heathrow, Gatwick, Stansted and Luton airports as well as at Felixstowe port.

Commenting on the contract award, Tony Medhurst, Managing Director Transport Security said "We're really delighted to have secured the Eurostar contract and we're confident that we can work with them to further enhance security's role in ensuring that travellers have a safe and pleasurable journey when travelling to or from Europe. While the security team undertakes a wide range of duties, we know that they will often be the first people that customers meet and we're determined to ensure that our agents provide a pivotal role in delivering a great customer experience. Our success in securing this contract reinforces our capabilities of working in DfT regulated environments and expands our services to the rail sector."

Steve Birchall, Head of Security, Eurostar added "Providing effective security whilst maximising customer service is critical to Eurostar and we're pleased to be working with MITIE to identify areas where we can make further enhancements to our customers' travelling experience."

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