Strapping equipment specialist Mosca Direct has appointed Julie Mills as Project Manager bringing with her, many years of experience in project management.
In her new role, Julie has set up a bespoke system and procedure to handle the company's new machine quotations database, from initial enquiry through to post-installation reporting.
The new streamlined process will deliver a more accurate and efficient procedure for machine orders, and ensure an improved overall customer experience. Customers will be presented with a tailored Proposal Pack rather than a quotation, which will provide more information about Mosca machines and services. The new system will also mean quicker order process times.
Julie has a wealth of project management experience along with significant knowledge and understanding of the co-ordination and methodology for a project of this type.
"Our aim at Mosca is always to deliver the highest levels of customer satisfaction," comments Mosca Direct Managing Director Gaye Tate. "With Julie's arrival we now have an ordering process which is as efficient and streamlined as our machines."