One of the largest UK FTSE 100 publicly listed companies (DCC PLC) has chosen the city of Essen as their preferred base for the launch of their German fuel card operation. DCC group turnover for the year ending 31 March 2017 was c. €13.5 billion with profits of c. €380m. The German entity is the first step in Europe for DCC’s UK fuel card operation, Fuel Card Services Ltd (FCS) who are the driving force behind the investment. FCS UK employ over 350 people selling multiple branded fuel cards to over 60,000 UK business customers. FCS have successfully grown year on year and will implement a similar business model in Germany providing customers with great service and fuel savings.
The entity will trade under the name FCS Europe (The legal entity being FCS Tankkarten Lösungen GmBH) offering quality fuels throughout Germany through leading brands Esso and OMV that will additionally give access to the Shell and Routex networks (c. 6.000 fuel sites in total).
FCS Europe will be based on Limbecker Str in Essen city centre with capacity to employ up to 60 telesales and customer service operators.
“Essen was the perfect choice for FCS Europe’s base in Germany”, quoted office General Manager, Matthias Marx. “The vibrant Essen job market, fantastic transport links and the centrally-located office were all important factors when we chose Essen as the ideal location for our German operation.”
FCS acknowledge and appreciate that the advice and support of Peter Schumacher and his team at EWG was instrumental throughout the whole process from initial market research to locate a suitable base through to the opening of the new office. Project leader Colm Phelan states that the team at EWG went “above and beyond expectations” in their practical advice and support to facilitate the establishment of the operation in Germany.
Whilst FCS are investing in a competitive market, FCS Europe are unique from competitors by focussing on quality service, as well as savings. “The big advantage of our business,” says Matthias, “is that we offer each customer a dedicated account manager – unlike most other call centre providers. Customers want convenience and ideally a personal service to cater for their needs. FCS Europe delivers that.”
With his successful background in customer service excellence stretching back to 2001, Matthias is highly regarded to deliver FCS Europe’s innovative fuel card solutions to businesses in Germany. He is responsible for the performance and maintenance of the company’s customer portfolio plus the organic sales growth and development.
Matthias is quoted further as saying “I can’t wait to talk with new customers about our fantastic offerings. Not just highlighting the fuel savings, but all the other value added services to help customers manage their business more efficiently. I’m also looking forward to personally interviewing new employees in the coming years and sharing in the company’s success with them.”
Visit www.fcseurope.de for further information.