An overall increase in business and bold sales projections for 2012, has transpired into a brand new appointment at one of the UK's largest independent document shredding companies, The Shredding Alliance (TSA).
Sarah Bromley joins TSA as customer service manager, to support the internal account management team and will be responsible for overall client satisfaction as well as helping to greatly reduce the burden of administration for its single source agreements. As the business continues to grow, Sarah will also manage the recruitment of addition support and account management staff.
Formed by a number of industry leading independent document shredding and recycling companies, TSA fulfils national contracts with local level service expectations, such as improved response times and better value for money. Sarah's role will include liaison with all TSA partners to ensure the ongoing fulfilment of shredding contracts to the highest levels of customer service.
Daniel Hawtin, managing director of TSA, comments: "As a young, dynamic company, it is imperative for us to get in place the right team to guarantee we deliver a professional service that remains personalised to each and every client. Sarah has more than 17 years experience of customer service type roles to draw upon and will become an indispensable member of the team."
Sarah's appointment coincides with the opening of a brand new standalone office for TSA at Nateby Business Park, near Preston. Offering both on-site and off-site secure shredding services, on a scheduled and ad hoc basis, TSA anticipates that the new structure will help to facilitate further growth over the next 12 months.
Considering the importance of the environment in document shredding and recycling procurement; TSA only uses the latest mobile shredding vehicles with minimum environmental impact and off-site plants which benefit from energy efficient shredding technology. All contracts are closely managed by a single point of contact and dedicated account manager, ensuring consistency of communications at all times and only the highest service levels.